Refund policy
At GeBikePlus, customer satisfaction is our priority. If your purchase does not meet your expectations, we're here to help with a straightforward return and refund process.
30-Day Return Guarantee
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused or only lightly tested.
- Be in its original condition.
- Include all original accessories, manuals, and packaging.
- Show no signs of misuse, abuse, or unauthorized modifications.
Products returned without original packaging may be subject to a partial refund.
Items That Cannot Be Returned
For safety and hygiene reasons, the following items are non-returnable:
- Gift Cards
- Downloadable Software or Digital Products
- Clearance or Final Sale Items
- Customized or Personalized Products
- Used Consumable Parts
- Items damaged due to customer misuse
Damaged or Incorrect Orders
Please inspect your order immediately after delivery.
If you receive:
- A damaged item
- The wrong product
- Missing parts
- A defective item
Contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
Our support team will provide the fastest available solution.
Easy Return Process
Step 1 — Contact Support
Email us at:
Include:
- Order Number
- Product Name
- Reason for Return
- Photos (if applicable)
Step 2 — Return Authorization
Once approved, you'll receive:
- Return Authorization Number (RMA)
- Return Instructions
- Return Shipping Address
Please do not return items without authorization.
Step 3 — Ship Your Return
Carefully package the item to avoid shipping damage.
Customers are responsible for return shipping costs unless:
- We shipped the wrong item.
- The product arrived damaged.
- The item is covered under warranty.
Refund Processing
After we receive and inspect your return:
- Inspection usually takes 2–5 business days
- Approved refunds are issued within 5–10 business days
- Refunds are credited to the original payment method
Depending on your bank or payment provider, it may take additional time for the refund to appear.
Exchanges
If you would like a different model, size, or color, we recommend requesting a return and placing a new order once your return has been approved.
Order Cancellation
Orders may be cancelled before shipment for a full refund.
If your order has already shipped, it must follow the standard return procedure.
Refused or Undeliverable Packages
Packages returned because of:
- Incorrect shipping address
- Delivery refusal
- Failure to receive the package
may be subject to:
- Return shipping charges
- Restocking fees
- Original shipping costs (if applicable)
Restocking Fee
Most approved returns do not incur a restocking fee.
However, returns involving:
- Missing accessories
- Damaged packaging
- Visible customer damage
- Incomplete products
may receive a partial refund based on the condition of the returned item.
Contact Information
GeBikePlus
📍 Address
823 SW 10 Terrace
Fort Lauderdale, FL 33315, United States
📞 Phone
+1 (954) 254-5654
📧 Email
support@gebikeplus.us