Shipping policy
At GeBikePlus, we are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are processed during our normal business hours:
Monday – Friday
9:00 AM – 5:00 PM (Eastern Time)
- Orders are typically processed within 1–3 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During promotional events or peak seasons, processing times may be slightly longer.
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
Shipping Destinations
We currently ship throughout the United States.
For international shipping inquiries, please contact our customer support before placing an order.
Estimated Delivery Time
Estimated delivery times after shipment:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–4 Business Days |
| Express Shipping | 1–2 Business Days (where available) |
Delivery estimates are not guaranteed and may vary depending on carrier operations and destination.
Shipping Costs
Shipping charges are calculated during checkout based on:
- Delivery destination
- Product size and weight
- Selected shipping method
From time to time, GeBikePlus may offer promotional free shipping on eligible orders.
Order Tracking
As soon as your order leaves our warehouse, you will receive an email with:
- Tracking Number
- Carrier Information
- Shipment Status Updates
You can use the tracking number to monitor your package throughout its journey.
Delivery Delays
While we work hard to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather
- Natural disasters
- Carrier delays
- High shipping volumes
- Customs inspections (for international shipments)
- Incorrect shipping information provided by the customer
We appreciate your patience in these situations.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted:
- Contact us immediately if the order has not yet shipped.
- Once an order has been dispatched, address changes may not be possible.
- Additional shipping fees may apply if a package must be re-shipped.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it:
- Check around your delivery location.
- Ask neighbors or household members.
- Contact the shipping carrier.
- Reach out to our support team if additional assistance is needed.
GeBikePlus will work with the carrier to investigate missing shipments whenever possible.
Damaged Shipments
If your package arrives damaged:
- Take photographs of the product and packaging.
- Keep all original packaging materials.
- Contact us within 48 hours of delivery.
Our team will review your claim and provide an appropriate resolution.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on inventory availability and warehouse locations.
You will receive separate tracking information for each shipment if applicable.
Refused or Undeliverable Packages
Packages returned due to:
- Incorrect address
- Delivery refusal
- Failure to collect the shipment
may be subject to:
- Return shipping charges
- Re-delivery fees
- Applicable restocking fees
Shipping Restrictions
Some products may have shipping restrictions due to:
- Product size
- Weight
- Carrier regulations
- Local delivery limitations
If your order is affected, our customer support team will contact you promptly.
Contact Information
GeBikePlus
Address
823 SW 10 Terrace
Fort Lauderdale, FL 33315
United States
Phone
+1 (954) 254-5654