Contact information
At GeBikePlus, we are committed to providing exceptional customer service. Whether you have a question about your order, need product assistance, or require support after your purchase, our dedicated team is here to help.
Customer Support
📧 Email
support@gebikeplus.us
We aim to respond to all email inquiries within 24 business hours.
Phone Support
📞 Phone Number
+1 (954) 254-5654
Business Hours
- Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
- Saturday: 10:00 AM – 2:00 PM (Eastern Time)
- Sunday: Closed
Business Address
GeBikePlus
823 SW 10 Terrace
Fort Lauderdale, FL 33315
United States
Customer Assistance
Our support team can help you with:
- Order status and tracking
- Product information
- Returns and refunds
- Shipping inquiries
- Warranty assistance
- Technical support
- Payment questions
- General customer service
Before Contacting Us
To help us assist you as quickly as possible, please include the following information in your message:
- Full Name
- Order Number (if applicable)
- Email Address used for the purchase
- A detailed description of your request
- Photos or videos (if reporting a damaged or defective item)
Response Times
| Inquiry Type | Estimated Response Time |
|---|---|
| General Questions | Within 24 Business Hours |
| Order Support | Within 24 Business Hours |
| Warranty Claims | 1–3 Business Days |
| Return Requests | 1–2 Business Days |